Operation Phase

Incident Management and CAPA


  • Incident Management
  • CAPA

Incident Management

The primary objective for incident management is to address unplanned issues before serious harm occurs. The process must be designed to return the system or service to the users as quickly as possible.

Corrective Actions and Preventive Actions

In case of discrepancies, Investigate, understand & correct the issues to prevent recurrence. Meanwhile recognize potential discrepancies to prevent occurrence by looking at the performance monitoring.